About the job
The Old Library is a new 30+ person coworking space, in Kirkwall, Orkney.
Formed within the town’s former public library (the most northerly Carnegie Library in Europe), it is a space which welcomes all types businesses.
The space welcomes a wide range of individuals and businesses. From solo freelancers and startup entrepreneurs, to work-from-home employees. Through to small businesses with an existing team around them, as well as larger businesses and organisations, looking for meeting space – or a smart environment to host their next event!
Fundamentally, this space represents more than just a desk and good wifi. This is a space which brings people together. Creates new relationships and new opportunities - for them and their business. And keeps the entrepreneurial spirit going strong in our islands!
As the Community Manager – you’ll be the key point of contact for all of the members of the space. You’ll be there to drive engagement, and help them get the most out of their time in the community!
Key duties and responsibilities
This is a fairly wide-ranging role, meaning no two days will be the same! Here’s a wee summary of the key points!
Operations
- Manage the coworking space booking software (training provided)
- Handle invoicing, payments, and membership agreements (via the booking system)
- Coordinate the receiving of post and deliveries
- Visitor management – including coordinating bookings for the 2 x adjoining ‘work-and-stay’ apartments
Sales and marketing
- Manage social media accounts and the website - soon to be launched!
- Facilitate tours to prospective members
- Follow up with potential leads
- Write blogs and create other marketing content
Space management
- Ensure the coffee and snacks are kept topped up!
- Stock office equipment
- Clean and tidy the space throughout the day
Community management
- Host member events in the space – you’ll get budget to design these for the members!
- Greet members when they enter the space
- Facilitate connections between members
A flavour of what's to come - examples of other coworking spaces
Skills and experience
To summarise this role in a few words, it's: hospitality, promotion and engagement.
If you’ve spent some time in the hospitality industry, or customer care, we expect you’ll bring a lot of relevant skills to the table for this Community Manager role.
Equally, if you’ve been a marketing assistant for another business – there will be a lot of cross-over with what’s required in this role!
Being switched on with social media will help you promote the space itself, and attract new members into the community. It will also help you promote the members themselves. For their membership; they need to get more than just a desk space. We want to shout about the great things they – and their businesses – are doing!
Finally, if you have any experience with event management, that would be a great boost. Although, prior experience isn’t essential.
You’re going to be helping users of the space get organised for their own events, as well as putting on our own events for members, and prospective users. Being able to identify which events to put on, and then organise/promote it, will all be key parts of this role!
No formal qualifications are needed for this role. But any certifications or qualifications relevant to the above areas will be beneficial.
The package
- Pay - £13 - £14 per hour.
- We expect the role to be around 25 hours per week*, Monday to Friday. There is some flexibility on this though, if required.
- 5% Employer pension contribution
- Private Health Insurance
- 30 days annual leave
- Involvement with Library community events.
- Flexible working – most of the time you’ll be based in the building itself - some home working may be availble from time to time.
- Opportunity for a performance bonus, based on the occupancy of the space!
*As it’s a completely new role, the exact volume of work is still a bit unknown! However, if you’d prefer more hours, there are other opportunities within CRC itself for the right candidate – especially to help with marketing, for our client growth across the UK!
The space will be open to all members from 8am-6pm Monday to Friday, and then for pre-booked events & meetings in evenings and weekends. Your hours will typically be done during the normal weekday hours, but you may be required to let users into the building in evenings/over weekend.
The whole building is aimed at being self-serve, rather than having a specific reception. So once a new user has been shown around the first time, we expect they’ll be able to see to themselves, via our automated electronic access system. You'll sit in the private office with the CRC team, where you'll get a chance to focus on your marketing, event planning, and dealing with other administration.
How to apply
Send a written CV to hello@oldlibrary.space
Include either a covering letter, or covering video, which:
- Introduces you, and why you want this role, and
- Explains the top 5 events which you’d like to put on the community calendar in this first year, if you were successful in getting this role. Dont be shy - we look forward to getting an insight to your creativity!
- (OPTIONAL) For some bonus points - provide a small portfolio of marketing work which you've previously done. This could be from your own social media accounts, on behalf of a business you worked for, or just an example to show what you can do. Images, videos, and blogs will all be accepted!
Closing date is 7th April 2024
Summary
This Community Manager is an entirely new role for us – and for Orkney – so, there’s still a few unknowns. However, we’re really looking forward to welcoming you onboard, and helping this new co-working community get the most out of their time with us!
